1. Who we are
ChannelGrow ("we", "us") provides software that manufacturers use to run their distribution network, and that their distributors, dealers and retailers ("partners") use to place orders and manage their account with those manufacturers. You can reach us about anything in this policy at adapatscale.tech@gmail.com.
2. Our role, and the manufacturer's
Each manufacturer has its own private workspace. The business records in it — partners, prices, orders, invoices, payments, claims — belong to that manufacturer, who decides how they are used. For that information we act as a service provider (processor) on the manufacturer's behalf. If you are a partner and have a question about the records a manufacturer keeps about your business, you can ask them directly or write to us and we will pass it on.
For your own login — your profile, sign-in and security data — and for our website, we decide how the data is used and are responsible for it as the controller.
3. What we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Account details | Name, email address, mobile number, password (stored only as a one-way hash), the business you belong to and your role | You, when you sign up or are invited; Google, if you choose "Continue with Google" (name and email only) |
| Business details | Business name, tax / GST number, delivery addresses, contact people | You, or the manufacturer you work with |
| Transactions | Orders, invoices, payments, statements, returns, claims and offers | Created as you and the manufacturer use the service |
| Photos and files | Delivery proof and claim attachments you choose to upload | Your camera or photo library — only when you tap to add one |
| Messages | WhatsApp messages you exchange with a manufacturer's ordering bot, and your WhatsApp number | You, through WhatsApp |
| Device and notification data | A push-notification token, the device platform and model name, and your notification preferences | The app, when you allow notifications |
| Security and usage logs | IP address, sign-in times, sessions, and an audit trail of actions taken in a workspace | Collected automatically when you use the service |
We do not collect your precise or approximate location, contacts, call logs, microphone audio, or browsing activity outside our service. The app has no advertising and no third-party analytics or tracking SDKs.
4. How we use it
- To create your account, sign you in and keep it secure (including detecting misuse).
- To let you and the manufacturers you work with place, approve, deliver and bill orders.
- To send the notifications you have switched on — in the app, by push, by email or on WhatsApp — such as order updates, payment reminders and offers.
- To answer your support requests.
- To keep records the law requires, such as invoices and tax records.
- To maintain, fix and improve the service.
We use your data only for these purposes. We never sell personal data and never use it for advertising.
5. Who we share it with
- The manufacturers you are connected to. A manufacturer sees your details and transactions with them — never your activity with another manufacturer.
- Service providers that run parts of the service for us, under contract and only for that purpose: our cloud hosting and file-storage providers; Google (Firebase Cloud Messaging for push notifications, and Google Sign-In if you use it); Meta (the WhatsApp Business Platform, for WhatsApp messages); our email delivery provider; and, for manufacturers' subscriptions, our payment processor.
- Authorities, when the law requires it, or to protect the rights and safety of our users and the service.
- A buyer or successor of our business, if it is ever sold or merged, who would remain bound by this policy.
6. How we protect it
Data travels over encrypted connections (HTTPS/TLS). Passwords are stored only as salted hashes, and secrets such as integration keys are encrypted at rest. Each manufacturer's data is isolated at the database level, access inside a workspace is limited by role, and sign-in tokens on your phone are kept in the device's secure storage. No system is perfectly secure, but we work to protect your data and will tell you and the relevant authorities about a breach where the law requires.
7. How long we keep it
- Account details are kept while your account is active.
- When you delete your account, your login is removed straight away: your name, email and mobile number are erased from it, every session is signed out and push notifications stop.
- Orders, invoices and payments are the manufacturer's business records and are kept for as long as the manufacturer keeps its workspace or the law requires (for example, tax rules), but they no longer point to you.
- A short record that the account was deleted — when, why if you said, and the name and contact details it had — is kept for the manufacturers you worked with, so they know not to re-invite you.
- Backups are overwritten on a rolling cycle, after which deleted data is gone from them too.
8. Your choices and rights
Depending on where you live, you may have the right to:
- see the personal data we hold about you and get a copy;
- correct it — most details can be changed under Profile in the app;
- delete it — see Delete your account;
- object to or restrict some uses, or withdraw consent you gave (for example, turn notifications off in the app or your phone's settings);
- complain to your local data-protection authority.
To use any of these rights, write to adapatscale.tech@gmail.com. We will reply within 30 days and may need to confirm it is really you first.
9. App permissions
- Camera — only to take a delivery or claim photo when you choose to.
- Photos — only to pick an existing image to attach.
- Notifications — to tell you about order and payment updates. You can turn them off at any time.
You can refuse any of these and still use the rest of the app.
10. Children
The service is for businesses and is not meant for anyone under 18. We do not knowingly collect data from children; if you believe a child has given us data, contact us and we will delete it.
11. International transfers
Our providers may process data in countries other than yours. Where they do, we rely on contractual and technical safeguards so it stays protected to the standard of this policy.
12. Changes to this policy
We will update the date at the top when this policy changes, and tell you in the app or by email before a significant change takes effect.
13. Contact
ChannelGrow — adapatscale.tech@gmail.com